Technical Success Manager

Location:BudapestTeam:Technical SolutionsReports to:VP, Technical Solutions & SecurityAbout the Role We are looking for a Technical Success Manager (TSM) to support our corporate (B2B) customers using EF’s digital learning platforms. This role is ideal for someone with a strong technical support background who enjoys working directly with people, solving problems, and helping customers succeed. Many of our successful TSMs joined from IT support or service roles and developed into trusted technical partners for global clients.You will act as a bridge between customers, Sales, Operations, Product, and Engineering — ensuring smooth onboarding, integrations, and ongoing technical success.EF offers a vibrant, international, and collaborative environment with excellent opportunities for growth across teams, products, and geographies.What You’ll Do Customer Onboarding, Integrations & Technical Support

• Support technical onboarding and implementation for corporate customers
• Act as a primary technical contact for assigned accounts
• Implement LMS integrations for key customers (SSO, API’s – training provided)
• Help configure solutions to meet customer requirements
• Troubleshoot issues and coordinate resolutions across internal teams
• Communicate clearly with both technical and non-technical stakeholders
• Monitor customer health and escalate risks when needed

Training & Enablement

• Deliver technical training sessions for customers, Sales, and operational teams
• Create clear guidance materials and user-friendly documentation Help internal teams understand product capabilities and limitations

Documentation & Knowledge Management

• Maintain client-facing and internal technical documentation
• Capture recurring issues and solutions to improve future support
• Contribute to playbooks, FAQs, and best practices

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Product, Engineering, and Support
• Provide technical input for Security Questionnaires/RFI/RFP responses
• Share customer feedback to help improve products and processes

Continuous Improvement

• Identify opportunities to improve customer experience and internal workflows
• Help scale processes as EF continues to grow
• Stay curious and learn new technologies relevant to our platform

What We’re Looking For Essential Experience

• 3+ years in a technical support, IT service, or administrative support role
• Fluency in English
• Experience supporting business applications or end users
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Comfortable explaining technical topics to non-technical audiences
• Organised and able to manage multiple tasks simultaneously
• Customer-focused mindset

Desirable Skills

• Experience in a B2B environment
• Experience with SaaS platforms
• Exposure to system integrations, APIs, or SSO
• Understanding of security & data privacy regulations (e.g., GDPR, ISO 27001)
• Basic knowledge of the software development lifecycle
• Project coordination or project management experience

Technical Background A basic technical foundation is required, but deep expertise is not expected. Successful candidates will receive training on EF’s products, systems, and technologies.Personal Qualities We are especially interested in candidates who are:

• Friendly, approachable, and collaborative
• Proactive and eager to learn
• Comfortable working in a fast-paced environment
• Detail-oriented and reliable
• Adaptable and calm under pressure
• Motivated to grow into a customer-facing technical career

Why Join EF?

• Work in a dynamic, international environment
• Collaborate with colleagues from around the world
• Gain exposure to enterprise customers and modern SaaS technology
• Clear opportunities for career progression across teams and regions
• Be part of a company that values energy, culture, and innovation