Customer Service Representative with Polish

Location :  Budapest, Hungary

Work Model : On-site

Employment Type : Full-time

Duties and Responsibilities :

• Take complete responsibility for customer issues from the first point of contact to resolution, managing and prioritizing multiple cases efficiently to provide timely and comprehensive support.
• Use your strong knowledge of consumer electronics, including software installation and computer connectivity, to diagnose and solve complex technical problems.
• Actively test products, escalate new findings to the client for inclusion in the official knowledge base, and propose or oversee updates to existing documentation following strict procedures to ensure accuracy.
• Employ excellent verbal communication skills to manage difficult or upset customers professionally, clarifying issues, qualifying concerns, and defusing sensitive or high-level complaints.
• Provide clear and concise feedback to colleagues and simplify complex technical information (such as connectivity and tuning) to ensure customer understanding.
• Navigate various internal systems effectively to find solutions, troubleshoot problems, and deliver precise information for a smooth customer support experience.
• Consistently follow company policies and procedures, while knowing when to question, seek guidance, adjust interpretations, or escalate issues appropriately.
• Identify chances to promote the client’s brand, emphasize product features and advantages, and introduce customers to related services or promotions.
• Confirm conversations in writing or via email when necessary, maintaining professional and accurate records of all interactions.

Requirements :

Offer :

How to Apply for the Polish Customer Service Role – Join Us in Athens

Submit your CV in English, clearly highlighting your Polish language skills, relevant customer service experience (if any), and enthusiasm for delivering excellent customer care. Selected applicants will be invited to Polish and English language assessments and competency-based interviews. Applications are reviewed as received.

Diversity, Equity, and Inclusion Commitment

We welcome candidates of all backgrounds, identities, and abilities. Our recruitment processes are accessible, and we continuously foster a diverse, inclusive, and equitable environment. All qualified applicants will receive consideration for employment regardless of gender, ethnicity, disability, sexual orientation, or personal journey.