Tech-Savvy Problem Solver Wanted

Job Overview

We are seeking a skilled professional to fill the role of Customer Support Engineer , where you will play a crucial part in delivering exceptional customer experiences and resolving product issues.

This is an exciting opportunity for someone who is passionate about technology, problem-solving, and continuous learning. As a Customer Support Engineer, you will be responsible for managing multiple reported issues, investigating real-life scenarios, configuring different java web environments, and maintaining professional relationships with customers through internal ticketing.

About the Role

The ideal candidate will have a strong background in Computer Science, Java expertise (minimum 2 years), experience with application servers (Tomcat) and databases (MySQL, Oracle), excellent English skills, and strong problem-solving abilities.

• Key Responsibilities :
• Manage multiple reported issues among customers simultaneously.
• Investigate real-life scenarios within Liferay's products.
• Configure different java web environments daily to test and reproduce customer issues.
• Maintain professional relationships with customers through internal ticketing.
• Communicate status updates and drive customer communication from start to finish.
• Collaborate as a team to deliver solutions through brainstorming and knowledge sharing.

Requirements

Benefits

As a valued member of our team, you will enjoy a range of benefits, including :