AS-Operations Management Manager

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the Aftersales Department :

The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.

This is including, but not limited to providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams internally for product improvement.

The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.

The AS activity in Italy now has several contracts running and lots of SP in connection. The number of financial documents to be checked and reported is already huge and they will increase soon.

The main objective of the AS department is to contribute to customer satisfaction and the SP's control and strong financial contracts management.

The Operations Management Manager  in the Aftersales Department plays a crucial role in ensuring the smooth and efficient operation of aftersales services. This position involves overseeing daily operations, ensuring that the administrative tasks are done with great precision, coordinating with various teams, analyzing performance metrics, and driving process improvements. The role requires a deep understanding of aftersales services, and strong analytical skills.

Responsibilities :

• Responsible for optimizing the business structure of the after-sales service center from multiple aspects, including strategic operations, data operations, document operations, and more, to achieve cost reduction and efficiency improvement across all after-sales service center operations.
• Strategic Operations : Responsible for formulating the operational strategies of the after-sales service center, including but not limited to after-sales process management strategies, evaluation management strategies, dealer after-sales service support policies, and dealer after-sales operation management guidelines.
• Data Operations : Responsible for the analysis and monitoring of evaluation data for the after-sales service center, including but not limited to market and dealer evaluation data monitoring for passenger cars, as well as evaluation data monitoring for various after-sales business departments.
• System Operations : Responsible for the operation and maintenance of data and information in the after-sales module of the official website and APP.
• Document Operations : Responsible for managing translation projects for after-sales brochures and overseeing document control for all after-sales documents.
• Comprehensive Affairs Operations : Responsible for managing comprehensive affairs such as after-sales personnel care, performance evaluation, and attendance management.
• Business Optimization : Responsible for coordinating the optimization of after-sales service center business processes, including but not limited to automating dealer bonus payments, visualizing evaluation data, and optimizing other operational processes.

Your Profile :

We offer :

Please note that position is open for candidates eligible to work in Netherlands / Hungary.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.