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Head of Client Management- Full Remote

Head of Client Management- Full Remote

LDX DigitalBudapest, Budapest, HU
3 napja
Állás típusa
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Munkaköri leírás

👋 What’s The Company Like?

LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising.

We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results.

Our team is fully remote and globally diverse, united by a shared passion for creativity and innovation.

If you’re passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.

💻 What We Want You To Do

As a Head of Client Management at LDX Digital, you will serve as the primary point of contact for your assigned clients , ensuring their needs are met through ongoing communication and strategic support.

Y ou will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes.

You’ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

🎯 Job ScoreCard

  • Manage client relationships through weekly virtual meetings and ongoing communication via slack.
  • Provide high-touch support , campaign updates, and actionable insights to help clients achieve their marketing goals.
  • Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
  • Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
  • Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
  • Use ClickUp to log and track detailed deliverables from intake through to completion.
  • Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
  • Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting / dashboard platforms, ensuring campaigns meet or exceed expectations.
  • Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
  • Ensure clients receive timely and insightful reports , with data interpreted in a way that supports decision-making.
  • Collaborate with leadership and sales to communicate evolving client needs , introduce new services, and support renewals.
  • Proactively identify and resolve issues that impact client satisfaction , providing follow-up and closure in a timely and professional manner.
  • Support a high standard of service that drives retention and long-term client success.

Requirements

🤝 You’re Perfect If You Have

  • Exceptional English, relationship-building and communication skills, both verbal and written.
  • Ability to collaborate cross-functionally with media buyers and designers to meet client objectives.
  • Strategic, detail-oriented mindset with strong time management skills.
  • Extroverted, thrives on calls and communicating with clients.
  • Confident leading client calls via video with a polished and professional presence.
  • Customer-first approach to solving problems and driving success.
  • Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards.
  • Crisis management and aversion skills.
  • Great negotiating and people management skills.
  • Bachelor’s degree in Marketing, Communications, Social Sciences, Business, or a related field.
  • 2–3 years of experience in account management , client services, or a similar role in a digital marketing environment.
  • Proven track record of managing client relationships, marketing campaigns, and delivering results.
  • Experience with project management software, CRM platforms, and video conferencing tools.
  • Experience in a fast-paced, high-growth digital agency or marketing organization is a plus.
  • Ability to simplify technical or data-heavy topics into actionable insights for clients.
  • Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs. (is a big benefit but not a requirement)

    • 🚀 You’ll Excel in This Role If You :

  • Thrive in a client-facing environment and enjoy building long-term relationships.
  • Get energized from talking to people and building meaningful connections.
  • Are highly organized, detail-oriented, and comfortable managing competing priorities.
  • Have a strategic mindset and love translating data into clear next steps.
  • Enjoy collaborating across departments to bring creative marketing ideas to life.
  • Are passionate about helping clients grow through smart, data-informed marketing.

    • Benefits

    🌟What’s in it for you :

  • Fully Remote Work : Enjoy the flexibility to work from anywhere.
  • Impactful Voice : Be a key player in shaping media strategies and driving client success.
  • Growth Opportunities : Advance your career quickly in a dynamic and fast-paced environment.
  • Continuous Learning : Access to the latest courses, certifications, and learning opportunities. We support your professional growth.
  • Competitive Compensation : Earn competitive pay with performance-based bonuses.
  • Vibrant Culture : Join a team of ambitious professionals in a supportive, collaborative environment.
  • Client Impact : Work with high-profile clients, delivering significant business impact through innovative media strategies.

    • 📝 Our Interview Process

    1. Click Apply and submit your CV

    2. Fill in a short survey

    3. 1-on-1 video interview with HR

    4. You will be asked to complete a short test task.

    5. 1-on-1 video interview with Hiring Manager

    Hozzon létre álláshirdetést erre a keresésre

    Management • Budapest, Budapest, HU