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Service Desk Agent
MP Solutions Ltd.Budapest, Budapest, HUTöbb mint 30 napja
Állás típusa
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Munkaköri leírásProficiency in German (C1) and a solid command of English (B2) are essential. Completed vocational training in IT or an equivalent qualification is essential. A minimum of 3 years of relevant experience in the IT sector, particularly in a Service Desk or 2nd Level Support role within a Microsoft 365 environment (e.g., Intune, Active Directory, Outlook, etc.), is required. Experience with common ticketing systems is necessary. Availability to work in a rotating 24 / 7 shift schedule, including on-call responsibilities, is required. Global work culture Pathways for career growth and skill enhancement Remote work options available Welcoming team atmosphere, clear hierarchy, and quick decision-making Opportunities for professional training and personalized language courses
About the Job :
We are seeking dependable and self-motivated Security Service Desk Agents to become part of the Service Desk team at our partner organization. This team is designed to provide round-the-clock coverage, operating 24 / 7. Following a successful onboarding process, you will be required to work in rotating shifts to guarantee ongoing service availability.
Key Responsibilities :
- Address 1st and 2nd level support inquiries, serving as the initial contact for customers via phone in both German and English.
- Oversee follow-up actions and ensure precise documentation of solutions in the internal knowledge base.
- Actively participate in the enhancement and development of support processes to uphold high service quality and optimize customer satisfaction.
Requirements
Language Requirements :
Required Qualifications :
Benefits
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Service • Budapest, Budapest, HU