Job Description
Responsibilities
- Plan, design, and implement IT Service Management processes
- Tailor the service measurement framework and define metrics and KPIs that best fit the client environment
- Collaborate with partners and their teams on IT Service Management projects and IT operation improvement tasks
- Prepare and present reports, reviews, and dashboards based on service performance and quality
- Build and maintain relationships with partners while assessing agreements
- Communicate and consult with relevant stakeholders about service-related changes
- Act as the bridge between clients and IT
Qualifications
Requirements
At least 3 years of experience in a similar role as an IT Service ManagerFluency in Hungarian and working proficiency in EnglishStrong understanding of Enterprise IT architecturesAbility to communicate seamlessly between business and IT stakeholdersA natural mindset for processes and servicesExperience incorporating service specifications, measurement methodologies, and standards into written agreementsConfidence in facilitating complex discussions and meetingsA service-oriented approach embedded in your mindsetDetermination and the ability to represent client interests effectivelyA proactive attitude, always eager to learn and take on new challengesStrong communication and presentation skills to convey ideas clearlyNice to have
Knowledge of Lean, Kaizen, or Six Sigma methodologiesFamiliarity with process design frameworksAdditional Information
Why us?
Data-driven innovation & human-centered culture – We combine cutting-edge technology with a supportive, growth-oriented environment.
Global projects & advanced technologies – Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.
Flexibility & empowerment – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.
Continuous learning & fun community – Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events.