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Customer Service Manager

Customer Service Manager

Randstad HungaryBudapest, Hungary
10 napja
Munkaköri leírás

Competitive salary and annual bonus

Cafeteria program and commuting support

Private health insurance with full coverage and premium services

Life and accident insurance

Loyalty and family-related benefits (marriage, childbirth, school start support)

Employee referral bonus

All You Can Move / gym membership discount

Hybrid work model (3 office days per week)

Modern office in central Budapest

Picture URL

Organisation / Department

Our partner , a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager . This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.

Job description

Lead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.

Oversee day-to-day order management , ensuring accuracy, on-time processing, and high customer satisfaction.

Be the escalation point for complex cases, working closely with sales and supply chain teams.

Monitor and improve performance through KPI tracking , BI reports , and advanced Excel analytics.

Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.

Act as a coach and mentor—help your team grow through continuous development and supportive leadership .

Lead internal projects related to customer experience , tools, and processes.

Collaborate with cross-functional teams to provide a seamless order-to-delivery journey .

Requirements

Minimum 5 years of leadership experience in a Customer Service or SSC environment.

A hands-on, people-focused leader who can motivate and empower teams.

Fluent English is a must; French or other second language is a plus.

Strong working knowledge of SAP (E1P), BI reporting , CRM tools , and Excel .

Excellent communication, problem-solving, and project management skills.

Experience in e-commerce, online order management, or multinational settings is highly valued.

A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.

Information

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Customer Service Manager • Budapest, Hungary