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IT Process & Service Manager

IT Process & Service Manager

HiflylabsBudapest, Hungary
30+ days ago
Job description

Job Description

Responsibilities

  • Plan, design, and implement IT Service Management processes
  • Tailor the service measurement framework and define metrics and KPIs that best fit the client environment
  • Collaborate with partners and their teams on IT Service Management projects and IT operation improvement tasks
  • Prepare and present reports, reviews, and dashboards based on service performance and quality
  • Build and maintain relationships with partners while assessing agreements
  • Communicate and consult with relevant stakeholders about service-related changes
  • Act as the bridge between clients and IT

Qualifications

Requirements

  • At least 3 years of experience in a similar role as an IT Service Manager
  • Fluency in Hungarian and working proficiency in English
  • Strong understanding of Enterprise IT architectures
  • Ability to communicate seamlessly between business and IT stakeholders
  • A natural mindset for processes and services
  • Experience incorporating service specifications, measurement methodologies, and standards into written agreements
  • Confidence in facilitating complex discussions and meetings
  • A service-oriented approach embedded in your mindset
  • Determination and the ability to represent client interests effectively
  • A proactive attitude, always eager to learn and take on new challenges
  • Strong communication and presentation skills to convey ideas clearly

    • Nice to have

  • Knowledge of Lean, Kaizen, or Six Sigma methodologies
  • Familiarity with process design frameworks

    • Additional Information

    Why us?

    Data-driven innovation & human-centered culture  – We combine cutting-edge technology with a supportive, growth-oriented environment.

    Global projects & advanced technologies  – Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.

    Flexibility & empowerment  – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.

    Continuous learning & fun community  – Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events.

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    It Manager • Budapest, Hungary