Customer Agent for Gaming Products (Hebrew Speaker)

You are passionate about the Gaming Industry and also assisting customers? Then this might be the perfect match for you!

Your responsibilities and impact working as a Customer Agent will be :

Provide prompt and efficient responses to customer inquiries within designated timeframes.

Acquire and maintain a comprehensive understanding of the client’s products and services.

Handle all necessary correspondence as requested.

Log all calls accurately and in accordance with established procedures.

Diligently manage and update all relevant administrative documents.

Identify when an issue or query needs to be escalated to another department or a more senior team members

Skills, qualifications and interests you need to succeed in this role :

A native-level proficiency in Hebrew and a minimum C1 level of English

A valid Hungarian work permit (required)

Living in or willing to relocate to Budapest for an international career and life experience

Motivation and commitment to perform the assigned tasks effectively

Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

Type of contract : Permanent contract with 3 months of probation period

Working hours : full time (40h / week) Sunday-Thursday 9 : 00am to 17 : 30pm

Competitive salary

In compliance with Hungarian law, you will be entitled to 20 to 30 business days of annual leave.

Relocation package : A paid flight to Budapest and one week of accommodation will be provided. This offer is subject to the candidate's location at the time of application.

The training period is fully paid and will be included in your contract. The contract start date will align with your first day of training.

Your Future Company :

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.