Head of Client Management- Full Remote

👋 What’s The Company Like?

LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising.

We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results.

Our team is fully remote and globally diverse, united by a shared passion for creativity and innovation.

If you’re passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.

💻 What We Want You To Do

As a Head of Client Management at LDX Digital, you will serve as the primary point of contact for your assigned clients , ensuring their needs are met through ongoing communication and strategic support.

Y ou will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes.

You’ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

🎯 Job ScoreCard

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support , campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting / dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports , with data interpreted in a way that supports decision-making.
• Collaborate with leadership and sales to communicate evolving client needs , introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction , providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

Requirements

🤝 You’re Perfect If You Have

🚀 You’ll Excel in This Role If You :

Benefits

🌟What’s in it for you :

📝 Our Interview Process

1. Click Apply and submit your CV

2. Fill in a short survey

3. 1-on-1 video interview with HR

4. You will be asked to complete a short test task.

5. 1-on-1 video interview with Hiring Manager