System & Solution Support for Clinical Trials

Job title : System & Solution Expert Support

Location : Budapest, Hungary

Job type : Permanent, full-time

Hybrid working

About the job

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate Progress.

We are an innovative global healthcare company with one purpose : to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Join our Global Clinical Project Operation team as a System & Solution Expert Support and you’ll work with all vaccine, Clinical Sciences and Operations stakeholders and Medical and will provide support to Business & Digital Clinical Solution team to enhance quality of data, translate business need into clear digital specification under the leadership of the different experts in the team.

Main responsibilities :

1.    Quality of the data

Support users, work with Digital Intelligence for Clinical Operations team to identify data (flow, source & rule) issue in digital solutions under the scope of Business & Digital Clinical Solutions.

Use quality assessment or reports to identify issue with data transfer and coordinate their resolution.

Work with Business Experts, DICO team and participate into initiative to enhance quality of data retrieved in our Trial Management Solutions. (e.g. Maintain CTMS up to date by ensuring studies or countries are cancelled properly from the CTMS system proactively, date roll up at study level etc.)

Work in close collaboration with System & Solutions Expert and other stakeholders to ensure data captured and managed in Trial Management landscape are reaching acceptable level of quality

Run ad hoc reports to identify issue in data quality and contact users in Project Operations, EDCO, vaccines, CSU and Medical to get issue resolved. Follow up until resolution or escalate to their N+1 in case of issue.

2.    Business Analyst

Working with Business Expert, provide support into development and implementation of enhancement or innovation in our clinical digital solution.

Act as Business Analyst by collaborating actively with Business representative to categorize needs, collect specifications and business cases. With Business & Clinical Digital Solution Team, ensure priorities are well defined and translate business expectations into requirement for digital and or challenge business until requirements are well defined.

Work closely with Digital Business Unit to ensure business requirements are properly considered, consider alternative in case of technical limitation.

Assess Veeva quarterly releases impact. Work with System & Solution Expert and Veeva team to assess proposed upgrades and identify impact in business process and on digital solutions.

Define and set UAT.

Support definition of communication strategy and work with System & Solution expert to roll out the communication plan.

3.    Support to users globally

Working with Service now or directly with users, business experts, DICO or Digital, use their expertise on business processes and data flow to identify the source of the issue in the data flow or in the business processes and identify actions to tackle the issue in our solutions.

4.    Continuous Improvement

Participate in the evaluation of new technologies and innovation projects related to clinical trial management and oversight. Business needs and solution landscape keep evolving at fast pace and continuously expanding (Incl. GenAI / digital projects.), ensure CSO remains a leader in the implementation of digital solutions to support study team collaboration and study oversight & reporting.

About you

Experience :

Understanding of clinical operations, regulations and business processes is preferred

Tech-savvy, enthusiastic about data & system related tasks

Soft Skills :

Autonomous and able to follow up actively on issues solving

Ability to handle multiple tasks and to prioritize

Decision making and problem-solving skills

Technical skills :

Ability to understand IT architecture and data flows

Customer service oriented, support oriented

Ability to capture process / solution improvement needs

Education :

BSc in Information Science or a scientific field

Language(s) :

Strong English skills (verbal and written), ability to exchange fluently in a global environment

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team in an international work environment

Work from an "Office of the Year 2023" award winner with flexible home office policy

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing : a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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