Solution Support Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

Key Tasks : 1) Incident Solving

Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters

Perform root cause analysis and provide solutions

Achieve a good level of customer satisfaction

Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

Share and document knowledge through creation of WIKI entries and Knowledge Base articles

2) Additional Tasks

Participate in weekend support / 24x7 support activities

Report errors to development organizations

Participate in Knowledge Management (WIKI content, Knowledge Base Articles)

3) Support Without Incidents

participate in projects aimed at achieving the organizational vision.

Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.

What you bring

You should expect to do many of the following :

• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments, and multinational companies around the globe.

Industries overview

Be part of a small, tight-knit team of professionals :

Behaviors :

Education :

Skill and competencies :

Required :

Preferred :

Meet your team

The SAP community of employees, partners and customers is vast - the SAP Community Network () has over 2.5 million members and the Americas' SAP Users' Group () has over 3,700 member companies in more than 17 industries. The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction. Make a difference - become a member of the SAP Community and help the world Run Better.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.