Contract Logistics Customer Service Specialist

JOB DESCRIPTION

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

As a Contract Logistics Customer Service Specialist, you will be the central link between customers, suppliers, and internal teams, ensuring the seamless flow of goods and information across the supply chain. Your role encompasses end-to-end logistics coordination—from order intake and production control to transport management and customer service. You will manage SAP processes, monitor supply chain performance, lead improvement initiatives, and act as the primary point of contact for logistics-related topics. With a strong focus on accuracy, efficiency, and customer satisfaction, you will drive operational excellence and support strategic logistics projects across the business.

How you create impact

• Order & Demand Management : Monitor SAP systems and customer portals for forecasts and orders, validate volume data, align with customers on demand changes, and submit order confirmations as needed.
• Supplier & Production Coordination : Manage automated and manual order transfers to internal and external suppliers, support Master Production Scheduling (MPS), and ensure timely order confirmations.
• Transport & Delivery Execution : Organize and control transport processes, ensure timely dispatch and arrival of goods, and coordinate with 3PLs, carriers, and internal teams to resolve delivery deviations.
• System & Data Accuracy : Ensure accuracy of logistics data in systems (., ASN, stock, STOAC IN / OUT), maintain SAP master data, and support updates related to transport times and ordering concepts.
• Customer Service & Claims Management : Act as the logistics interface for customers, manage claims, support reporting, and assist in Excess & Obsolete (E&O) inventory processes.
• Invoicing & Financial Support : Trigger system or manual invoices and support the resolution of debit / credit notes with customers.
• Performance Monitoring & Improvement : Analyse logistics performance, identify improvement opportunities, implement corrective actions, and follow up on results.
• Project & Process Optimization : Lead logistics topics from RFQ to aftersales, manage packaging requirements, coordinate with plants and logistics partners, and drive cost-effective solutions through root cause analysis.

What we would like you to bring

What's in it for you

At Kuehne+Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure : Your opinion counts.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.