Job in Germany : Support Engineer IT-Service 2nd Level (m / w / d)

Support Engineer IT Service 2nd Level (m / f / d)

Risk protection, pensions, art, classic cars : we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go.

Your benefits at Helvetia

Company pension plan

Your fully employer-financed protection for the future

Flexible, mobile working

Flexible 38-hour week, up to 60% mobile working & flexitime account

Vacation

30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasions

Top transport connections

Travel allowance, convenient location & bicycle parking spaces

Employee conditions and benefits

Job bike / bicycle leasing, employee discounts & much more

Canteen at the head office

For breaks with the best food & free coffee specialties

Promotion & further training

Whether a specialist or management career, we support your further development

Health

Company sports and subsidized health measures

Benefits may vary depending on location and position

This is how you support us

• As a Support Engineer (m / f / d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications
• Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it
• Support us in configuring mobile device management solutions and other applications and maintain them conscientiously
• Regularly maintain and continuously develop our IT service management tools
• Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware
• Last but not least, independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses

This is how you enrich our teams

Place of work : Frankfurt am Main

Type of employment : Full-time / part-time, limited until 31.12.2026

Career status : Experienced professional

Working model : Hybrid working

Are you interested?

Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates shown in the job portals may differ from the actual salary range.

More about Helvetia as an employer : www.helvetia.de | @helvetia.deutschland

Your contact for questions :

Bianca Meinke-Bulut

Talent Acquisition Manager