Join Our Team as a Hungarian Team Leader in Thessaloniki!

Join Our Team as a Team Leader in Thessaloniki!

We are seeking a motivated and experienced Team Leader fluent in Hungarian to join our dynamic team in Thessaloniki, Greece! If you have a passion for content moderation and enjoy working in a collaborative environment, we want to hear from you!

Position : Team Leader

Location : Thessaloniki, Greece

Work Model : On-site

Employment Type : Full-time

Your Responsibilities :

As a Team Leader, you will be at the forefront of our content moderation efforts, performing the following tasks :

Content Analysis : Review and assess user-generated content to swiftly identify and address any violations of community standards, terms of service, and legal obligations.

Coaching and Feedback : Provide constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and maintain consistency in moderation decisions.

Quality Assurance : Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency.

Collaboration : Work closely with Operations, Training, and Product Development teams to streamline moderation processes and optimize tools for greater effectiveness.

Industry Knowledge : Stay updated on industry trends, best practices, and regulatory changes regarding content moderation, proactively suggesting adjustments to policies and procedures to ensure compliance.

Requirements :

Language Proficiency : Fluent in Hungarian (C1) and English (C1), with excellent grammar skills.

Education : Bachelors degree in a related field or equivalent work experience.

Leadership Experience : Proven experience in team leadership, preferably in a BPO or tech company environment.

Moderation Understanding : Strong knowledge of online community standards, legal requirements, and regulatory frameworks related to content moderation.

Analytical Skills : Excellent analytical and problem-solving skills, capable of making sound decisions under pressure.

Attention to Detail : Exceptional attention to detail and ability to maintain accuracy while handling large volumes of content.

Communication Skills : Strong communication and interpersonal skills, with the ability to provide clear feedback and collaborate effectively with cross-functional teams.

Technical Proficiency : Proficient in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is a plus.

What We Offer :

Competitive Remuneration : Attractive salary package based on experience and performance.

Flexible Shifts : Work within a 24 / 7 operational schedule.

Relocation Support : Assistance with relocating to Thessaloniki.

Wellness Coaching : Access to wellness resources and coaching to ensure a smooth transition into your new role.

Positive Work Environment : Join a dynamic and creative team known for its friendly atmosphere.

Employee Benefits : Enjoy private health and life insurance, 85 monthly meal vouchers, and 65 monthly transportation allowance.

Indefinite Contract : Stability and job security.

If you are ready to take on a leadership role and make an impact in a dedicated team in Thessaloniki, apply today and become an integral part of our exciting journey!