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IT Operator Global 2nd level

IT Operator Global 2nd level

GetronicsBudapest, Hungary
16 days ago
Job description

Role Purpose

This role serves as a crucial entry point into various technology domains including network, workspace services, cloud, and security solutions. This position offers an exciting opportunity for individuals looking to embark on a career path towards becoming subject matter experts (SMEs) in these areas. The ideal candidate will possess a strong foundational understanding of IT operations coupled with a passion for learning and exploring emerging technologies.

Responsibilities

  • Technical Support : Provide first-line technical support and troubleshooting for network, workspace services, cloud, and security solutions.
  • Monitoring and Maintenance : Monitor systems, networks, and infrastructure to ensure optimal performance and uptime. Perform routine maintenance tasks such as updates, patches, and system backups.
  • Incident Management : Respond to and resolve IT incidents in a timely manner, escalating issues as necessary to higher-level support teams or vendors.
  • Documentation : Maintain accurate and up-to-date documentation of systems, procedures, and configurations.
  • Service desk Assistance : Assist end-users support with technical issues, inquiries, and requests related to IT services and systems.
  • Collaboration : Collaborate with cross-functional teams including network engineers, system administrators, cybersecurity specialists, and vendors to address technical challenges and implement solutions.
  • Training and Development : Actively participate in training programs and self-study to expand knowledge and expertise in network, workspace services, cloud, and security solutions.
  • Adaptability : Quickly adapt to changes in technology, processes, and procedures to support evolving business needs.
  • Security Compliance : Adhere to security best practices and compliance standards to ensure the confidentiality, integrity, and availability of company data and systems.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Strong understanding of networking concepts (TCP / IP, DNS, DHCP, etc.).
  • Familiarity with workspace services such as Microsoft Active Directory, Exchange, and Office 365.
  • Basic knowledge of cloud computing platforms AWS, Azure, Google Cloud).
  • Understanding of cybersecurity principles and best practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills with the ability to convey technical concepts to non-technical stakeholders.
  • Proven ability to work both independently and collaboratively in a fast-paced environment.
  • Relevant certifications CompTIA Network+, Microsoft Certified : Azure Fundamentals, etc.) are a plus.
  • Career Progression

    This role serves as a springboard for individuals aiming to specialize and advance within specific technology domains. With dedication, continuous learning, and hands-on experience, IT Operators can progress towards becoming Subject Matter Experts (SMEs) in network engineering, cloud architecture, cybersecurity, or other specialized areas within the IT field. Opportunities for further career advancement may include roles such as Network Engineer, Cloud Solutions Architect, Cybersecurity Analyst, or IT Operations Manager.

    The benefits of this role in addition to salary :

  • SZÉP Card Benefit : net HUF 29,000 / month
  • Uniqa Private Health Insurance
  • Fitness pass : 8 free sessions per month in the Life 1 and Gilda Max gyms
  • Free online training programmes on Linkedin Learning, Udemy and NorthStar
  • Flexible hybrid working, remote work is possible.
  • Multicultural environment with 25+ Nationalities
  • Our Employee Assistance Program can provide professional help with your mental and physical health, finances, and legal issues.
  • TTDP (Technical talent development program)
  • By submitting your application and filling out the link below, you consent to us storing and processing your personal data for future communication regarding this opportunity. You may be contacted later if your application is shortlisted. Your data will be handled in accordance with our privacy policy.

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    Operator • Budapest, Hungary

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