Senior Systems Engineer – Microsoft 365

Job Description

Role summary :

Design, develop, implement, improve and maintain scalable solutions in a hybrid M cloud.

Essential responsibilities :

• Define / deliver / support a flexible and secure Microsoft environment, follow supplier roadmaps, implement industry best practices, apply a metrics-based continuous improvement mindset – master administrative processes for Entra ID, Exchange Online, SharePoint Online, Teams, Intune as well as 3rd party integrations and related access management.
• Own endpoint management tools (e.g. SCCM, Intune) and processes : automate OS updates, create and maintain software distribution packages, fine-tine group policy configurations,
• Monitor and optimize M integrations – both internal (e.g. on-premises synchronization, identity residence) and external (e.g. application registrations, permissions, lifecycle actions).
• Analyze / report / improve key platform operational metrics, monitor systems performance, continuously optimize the M environment for efficiency, security, productivity, capacity, supportability, performance and availability – drive preventive and corrective actions.
• Provide 2nd / 3rd level support for technical troubleshooting, document processes & best practices, create & maintain knowledge articles, and regularly train helpdesk staff.
• Partner with internal / external technical teams and functional counterparts to drive continuous modernization, eliminate bottlenecks and enable business growth.
• Contribute to policies & guidelines that govern deployment processes and enable standardized maintenance services, own general controls for the M Global Admin privileges.
• Collaborate with IT security professionals to define, document, enforce, and audit overall platform security – support regular testing exercises and remediate findings.

Qualifications