Senior Team Lead

Join our partner's team in Debrecen! Feladatok / Tasks Ensure daily service delivery and provide professional support to the team Efficiently manage resources (team, tools, technology) to maintain service levels Mentor, develop, and organize regular training sessions for team members to enhance process knowledge and best practices Handle customer complaints and act as the first escalation point for issues Continuously monitor team performance, conduct performance reviews, and implement improvement plans when needed Organize and lead team meetings to foster effective communication, collaboration, and engagement Drive service process improvements, gather feedback, and suggest actions to enhance operational efficiency Amit nyújtunk / Offer Competitive salary and benefits Professional development opportunities Dynamic and supportive work environment Hybrid or Remote work