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Job in Germany : Customer Support Specialist (m / w / d)

InNuce Solutions GmbHhungary

30+ days ago

Job description

Customer Support Specialist (m / f / d)

Apply now and join us in shaping the mobility of tomorrow.

We are looking for full-time or part-time support for our Customer Support team.

Welcome to InNuce Solutions

InNuce Solutions GmbH, based in Hamburg-Ottensen since 2004, develops and supports innovative solutions for fleet operations and fleet management. In recent years, we have established ourselves as one of the leading providers of professional fleet software.

Our cloud-based SaaS platform offers our customers the opportunity to manage their fleet efficiently and sustainably. It enables flexible adaptation to changing mobility requirements and supports companies in optimally managing their resources.

As a subsidiary of DKV-Mobility, we are proud to be actively shaping the future of the transportation and mobility sector in Europe. Together with our customers, we develop customized solutions that meet the challenges of modern mobility.

Your tasks

Answering customer inquiries

You answer our customers' queries accurately and provide helpful information. You will work closely with the Customer Support team and Development.

Solving user problems

You identify and resolve problems that may arise while using our software. This includes both technical difficulties and application issues to ensure that our customers can work smoothly.

New customer onboarding and training

When connecting new customers, you ensure that they have a smooth introduction to our systems. This also includes training sessions in which the functions and options of our software are explained to new users in order to optimize their onboarding.

Creation of documentation and bug tickets

You create comprehensive documentation that describes in detail both the use of our software and how to fix bugs. You create bug tickets to systematically record technical problems and track their resolution.

Carrying out software tests

You will carry out systematic software tests to ensure the functionality and user-friendliness of our applications. This enables us to identify potential errors at an early stage and ensure the quality of our software before it is released.

Your qualifications

User and service-oriented

Experience in IT customer service

Solution-oriented and software-savvy

Experience in fleet management or ticket systems an advantage

Very good communication skills

Business fluent German and solid English skills

We offer

Performance-related salary, according to experience & qualification

Flexible working hours, flexitime and home office

30 vacation days, plus Christmas and New Year's Eve off

Allowance for the Deutschlandticket, subsidized company pension scheme, JobRad

Extensive further training opportunities

Family-friendly company

Send us your application documents by e-mail to [email protected]

InNuce Solutions GmbH

Mr. Arne Tauchmann

Borselstrasse 26

22765 Hamburg-Ottensen

www.innuce-solutions.de

We look forward to your application!

For reasons of readability alone, we do not differentiate between the genders in our texts. We always refer to all genders.

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