Italian Speaking Customer Solutions Specialist

Join our team if you love helping people and enjoy a challenge!

Do you love helping people and enjoy solving challenges? We’re looking for a passionate Customer Solutions Specialist who speaks English, and Italian, and wants to work remotely from Hungary!

Work location : Hungary (remote)

Please note that although this is a remote position, the work must be performed within Hungary!)

Requirements

Responsibilities

• Be the go-to expert for customer and partner support, handling technical and service-related inquiries with confidence
• Deliver quick, reliable, and clear information tailored to each customer’s pace and technical understanding
• Guide customers through our products and services using proven call handling procedures
• Ensure every interaction meets the highest quality standards and leaves customers satisfied
• Resolve customer issues promptly, or escalate them smoothly to the right team members when needed
• Protect customer data privacy and comply with security policies at all times
• Foster positive communication with teammates, customers, and partners alike
• Collaborate closely with Level 2 Customer Solutions Specialists to tackle complex cases efficiently

Technical skills :

Personal Attributes :

Languages

Qualifications [EDUCATION and / or EXPERIENCE]

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

Send us your CV and join the Transcosmos family!