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Italian-Speaking Customer Solutions Specialist

transcosmosDebrecen, Hajdú-Bihar, Hungary

2 days ago

Job description

Join our team if you love helping people and enjoy a challenge!

Do you love helping people and enjoy solving challenges? We’re looking for a passionate Customer Solutions Specialist who speaks English, and Italian, and wants to work remotely from Hungary!

Work location : Hungary (remote)

Please note that although this is a remote position, the work must be performed within Hungary!)

Requirements

Responsibilities

Be the go-to expert for customer and partner support, handling technical and service-related inquiries with confidence
Deliver quick, reliable, and clear information tailored to each customer’s pace and technical understanding
Guide customers through our products and services using proven call handling procedures
Ensure every interaction meets the highest quality standards and leaves customers satisfied
Resolve customer issues promptly, or escalate them smoothly to the right team members when needed
Protect customer data privacy and comply with security policies at all times
Foster positive communication with teammates, customers, and partners alike
Collaborate closely with Level 2 Customer Solutions Specialists to tackle complex cases efficiently

Technical skills :

Strong knowledge of Microsoft Office applications

Experience with CRM software is a big plus

Personal Attributes :

Customer-first mindset with a passion for helping people

Effective follow-up and organizational skills to keep things running smoothly

Sharp attention to detail and outstanding problem-solving abilities

Ability to work well both independently and as part of a team

Great planning and organizational skills

Positive attitude and proactive approach

Languages

Excellent communication skills in both English (B2) and Italian (C1), written and spoken

Qualifications [EDUCATION and / or EXPERIENCE]

A High school diploma or equivalent, College level preferred

Previous experience in BPO and Customer Service and / or technical account preferred

Have a proven track record demonstrating the skills and qualities outlined in this document.

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.

Competitive salary

Cafeteria

Team building and free time activities

Modern office environment

Send us your CV and join the Transcosmos family!

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Customer Specialist • Debrecen, Hajdú-Bihar, Hungary