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Customer Support Representative (German)
David Kennedy RecruitmentBudapest, Hungary15 days ago
Job descriptionNative / fliuent in German both verbal and written. Good command in English (minimum B2 level) Preferably holds a college degree or has relevant work experience in a related field Previous experience in customer service roles or similar environments Computer literate with the ability to quickly learn and adapt to new software systems Excellent listening and communication skills, both written and verbal, in supported languages Strong organizational skills with the ability to plan, prioritize, and manage time effectively Demonstrated patience, empathy, and resilience in stressful situations Ability to remain calm, clear-headed, and confident when handling difficult calls or critical situations Basic technical aptitude and eagerness to learn new technologies Capability to work independently with minimal supervision Experience or familiarity with ticketing systems and customer satisfaction measurement is advantageous. Competitive salary and performance-based incentives Comprehensive health, dental, and vision insurance Opportunities for professional growth and career development within a global technology leader Meal allowance Relocation support A collaborative and supportive team environment Generous paid time off and holiday schedule Employee discounts And many others!!!
David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit German speaking Customer Support Representative to support customers of HVAC manufacturing company.
Position : Customer Support Representative
Location : Budapest, Hungary
Work model : hybrid, after initial 6 weeks of office training
Employment type : Full-time
Remuneration : Base salary + performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES :
- Manage customer queries efficiently across multiple channels, including inbound / outbound phone calls and emails, within agreed SLAs and KPIs
- Respond professionally and promptly to all customer communications, including urgent issues
- Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
- Schedule and manage repair appointments for customer products
- Serve as the primary point of contact to resolve support requests and customer complaints
- Assist clients in troubleshooting and resolving issues with purchased products
- Compose clear, accurate, and tailored responses to customer emails
- Conduct research and problem-solving using available resources, escalating complex issues when necessary
- Proactively work toward achieving individual targets and team goals
- Promote additional products and services based on customer needs and campaign directives
- Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
- Attend regular training sessions to stay updated on programs and process changes
- Maintain punctuality and adhere to scheduled shifts.
REQUIREMENTS :
OFFER :
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Representative German • Budapest, Hungary