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Customer Support Representative (German)

Customer Support Representative (German)

David Kennedy RecruitmentBudapest, Hungary
15 days ago
Job description

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit German speaking Customer Support Representative to support customers of HVAC manufacturing company.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : hybrid, after initial 6 weeks of office training

Employment type : Full-time

Remuneration : Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES :

  • Manage customer queries efficiently across multiple channels, including inbound / outbound phone calls and emails, within agreed SLAs and KPIs
  • Respond professionally and promptly to all customer communications, including urgent issues
  • Develop a strong understanding of client products and solutions to offer accurate recommendations and effective workarounds
  • Schedule and manage repair appointments for customer products
  • Serve as the primary point of contact to resolve support requests and customer complaints
  • Assist clients in troubleshooting and resolving issues with purchased products
  • Compose clear, accurate, and tailored responses to customer emails
  • Conduct research and problem-solving using available resources, escalating complex issues when necessary
  • Proactively work toward achieving individual targets and team goals
  • Promote additional products and services based on customer needs and campaign directives
  • Follow call scripts, knowledge tools, and procedures to ensure consistency and quality in customer interactions
  • Attend regular training sessions to stay updated on programs and process changes
  • Maintain punctuality and adhere to scheduled shifts.

REQUIREMENTS :

  • Native / fliuent in German both verbal and written. Good command in English (minimum B2 level)
  • Preferably holds a college degree or has relevant work experience in a related field
  • Previous experience in customer service roles or similar environments
  • Computer literate with the ability to quickly learn and adapt to new software systems
  • Excellent listening and communication skills, both written and verbal, in supported languages
  • Strong organizational skills with the ability to plan, prioritize, and manage time effectively
  • Demonstrated patience, empathy, and resilience in stressful situations
  • Ability to remain calm, clear-headed, and confident when handling difficult calls or critical situations
  • Basic technical aptitude and eagerness to learn new technologies
  • Capability to work independently with minimal supervision
  • Experience or familiarity with ticketing systems and customer satisfaction measurement is advantageous.
  • OFFER :

  • Competitive salary and performance-based incentives
  • Comprehensive health, dental, and vision insurance
  • Opportunities for professional growth and career development within a global technology leader
  • Meal allowance
  • Relocation support
  • A collaborative and supportive team environment
  • Generous paid time off and holiday schedule
  • Employee discounts
  • And many others!!!
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    Representative German • Budapest, Hungary