【HU】Customer Service Agent-German

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Customer Service Agent

BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive communication with customers, improve customer satisfaction, to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback.

Customer service agents are responsible for handling inquiries, complaints, roadside assistance cases, suggestions, praises and other feedback from customers via calls / live chats / email, with the goal of offering quick response and effective solutions to customers. If a case cannot be closed directly and needs to be followed up by other related departments, the Customer Service Agent should create a ticket and transfer it to a Ticket Support Agent for further processing.

Main duties and responsibilities :

1.Handle inquiries, complaints, roadside assistance cases, suggestions, praises, and other feedback from customers through incoming calls / live chats / emails.

2.Maintain good relationships with customers through quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.

3.Care about customers' needs and forward their concerns to relevant departments for follow-up and ensure the accuracy of recording.

4.Place priority on the scores of call recording quality inspection and customer satisfaction, and summarize work performance as required.

5.Master business knowledge and communication skills, and improve service level and customer satisfaction.

Required skills, qualifications, and experience.

1. College degree or above, customer service and related work experience is preferred;

2. Standard required language skill【Native German Speaker】 （Or very fluent in German）and certain computer operation ability;

3.Typing speed above 60 words / min;

4. Strong sense of responsibility, strong resistance to pressure, strong adaptability, able to independently deal with urgent problems;

5. Strong learning ability and communication skills;

6. good professionalism, strong organization and discipline.

7. Basic English Communication Skill

If you align with our mission and have the skills we need, apply to be our Customer Service Agent today. Join us in our journey towards a sustainable future!

Location :  Hungary

Type of Employment : Full-time