Technical Services Expert

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About Our Client : Our Client is an international services company with a long and stable background. They are now looking for a dedicated and skilled 🌟 Technical Services Expert 🌟 to join their Hungarian entity.

Location : Budapest

Key Responsibilities :

• Conduct evaluations of new products and manage all responsibilities and regulations related to legal sales aspects (warranty, certifications, government approvals).
• Resolve technical issues and provide support akin to a product / technology manager.
• Assist Service Partners and Direct customers by identifying their support needs to ensure high standards of service delivery.
• Create and distribute technical documentation and service information.
• Offer technical support by identifying, investigating, reporting, and resolving complex technical inquiries and issues.
• Determine the training needs of Service Providers; develop, organize, and deliver product training courses to meet these needs.
• Identify, investigate, report, and resolve technical problems in direct service operations.
• Monitor the performance of Service Partners and Direct Service, ensuring the quality of repairs to maintain excellent customer service.
• Collaborate with the Sales department to identify the support requirements of Service Partners.
• Work with Product Planning to ensure product support and development.
• Maintain the direct service contract database and handle monthly data entry for invoicing.

Qualifications / Experience :

Skills / Behaviors :

What Our Client Offers :

If you are passionate about technical support and eager to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity! 🚀