Customer Support Representative with Croatian and Slovenian

Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support? We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems, have strong communication skills, and have a customer-focused mindset, this role is perfect for you!

Key Responsibilities

Handling incoming calls, emails, and chats to assist customers by resolving their queries or providing information about product features.

Managing customer orders efficiently and accurately.

Ensuring high customer satisfaction and contributing to strong client retention.

Identifying, logging, confirming, and resolving customer complaints in a timely and effective manner.

Actively suggesting improvements to enhance workflows and service quality.

Following established procedures and internal guidelines.

Maintaining and updating customer records and documenting interactions.

Reporting recurring issues to the support team for further investigation or escalation.

Qualifications and Skills

Native or fluent in Croatian and Slovenian (spoken and written), with a good command of English (minimum B2 level).

High school diploma or equivalent qualification.

Strong communication and customer relationship skills.

Motivated, enthusiastic, and able to manage tasks independently.

Comfortable working in a dynamic, fast-paced environment.

Solid numerical reasoning and problem-solving abilities.

Benefits

Competitive salary package.

Standard working hours : 8 : 45 AM – 5 : 00 PM .

Signing bonus .

Comprehensive paid training.

Meal allowance .

Opportunities for internal career development.

Exclusive discounts with selected partners.

Access to employee wellbeing and support programs.

Application and Diversity Statement

Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.

We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.