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Customer Support Representative with Croatian and Slovenian

Customer Support Representative with Croatian and Slovenian

Salve.Inno ConsultingBudapest, Hungary
26 napja
Munkaköri leírás

Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support? We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems, have strong communication skills, and have a customer-focused mindset, this role is perfect for you!

Key Responsibilities

  • Handling incoming calls, emails, and chats to assist customers by resolving their queries or providing information about product features.
  • Managing customer orders efficiently and accurately.
  • Ensuring high customer satisfaction and contributing to strong client retention.
  • Identifying, logging, confirming, and resolving customer complaints in a timely and effective manner.
  • Actively suggesting improvements to enhance workflows and service quality.
  • Following established procedures and internal guidelines.
  • Maintaining and updating customer records and documenting interactions.
  • Reporting recurring issues to the support team for further investigation or escalation.

Qualifications and Skills

  • Native or fluent in Croatian and Slovenian (spoken and written), with a good command of English (minimum B2 level).
  • High school diploma or equivalent qualification.
  • Strong communication and customer relationship skills.
  • Motivated, enthusiastic, and able to manage tasks independently.
  • Comfortable working in a dynamic, fast-paced environment.
  • Solid numerical reasoning and problem-solving abilities.
  • Benefits

  • Competitive salary package.
  • Standard working hours : 8 : 45 AM – 5 : 00 PM .
  • Signing bonus .
  • Comprehensive paid training.
  • Meal allowance .
  • Opportunities for internal career development.
  • Exclusive discounts with selected partners.
  • Access to employee wellbeing and support programs.
  • Application and Diversity Statement

    Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.

    We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.

    Hozzon létre álláshirdetést erre a keresésre

    Customer Support And • Budapest, Hungary