Customer Support Representative with Croatian and Slovenian

Are you fluent in Croatian and Slovenian and have a passion for providing excellent customer support? We are seeking a dedicated Customer Support Representative to join our dynamic team. If you enjoy solving problems, have strong communication skills, and have a customer-focused mindset, this role is perfect for you!

Key Responsibilities

• Handling incoming calls, emails, and chats to assist customers by resolving their queries or providing information about product features.
• Managing customer orders efficiently and accurately.
• Ensuring high customer satisfaction and contributing to strong client retention.
• Identifying, logging, confirming, and resolving customer complaints in a timely and effective manner.
• Actively suggesting improvements to enhance workflows and service quality.
• Following established procedures and internal guidelines.
• Maintaining and updating customer records and documenting interactions.
• Reporting recurring issues to the support team for further investigation or escalation.

Qualifications and Skills

Benefits

Application and Diversity Statement

Become a key part of our team as a Customer Support Representative and help ensure excellent customer experiences. We offer a platform for career growth and skill development within our company.

We are committed to a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply and strive to provide equal opportunities for everyone.