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Customer Support Representative (Croatian and Slovenian)

Customer Support Representative (Croatian and Slovenian)

David Kennedy RecruitmentBudapest, Hungary
27 days ago
Job description

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Croatian and Slovenian speaking Customer Support Representative to support customers of an e-commerce platform.

Position : Customer Support Representative

Location : Budapest, Hungary

Work model : on-site

Employment type : Full-time

Remuneration : Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES :

  • Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
  • Customer Order Management.
  • Secure and deepen client retention, contribute to excellent customer support.
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
  • Proactively propose ways to improve the processes.
  • Adhere to given processes and procedures.
  • Update the database of customers and document activities.
  • Reporting the most common issues to the support team for further escalations.

REQUIREMENTS :

  • Native / fliuent in Croatian and Slovenian both verbal and written. Good command in English (minimum B2 level).
  • High school diploma or an equivalent.
  • Excellent customer service and relationship building skills.
  • High motivation and enthusiastic approach, self-organized.
  • Ability to work in a fast-paced organisation.
  • Good numerical and reasoning skills.
  • OFFER :

  • Attractive remuneration package
  • Working schedule : 8 : 45AM- 5PM
  • Signing bonus
  • Fully paid training
  • Meal allowance
  • Internal development opportunities
  • Discounts with partners
  • Employee assistance / wellbeing program subscription
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