Customer Service Lead

Customer Service Lead

This role focuses on overseeing customer service operations to ensure high-quality interactions and successful contract fulfillment.

Key responsibilities include :

• Leading a team of customer service representatives to achieve targets and improve service delivery
• Developing and implementing effective strategies for contract expansions and renewals

Additionally, you will be responsible for :

The ideal candidate should have strong leadership skills and experience in customer service management. Key qualifications include ITIL certification, excellent communication skills, and proficiency in security, networking, and cloud technologies.

A successful candidate can expect a dynamic work environment with opportunities for growth and professional development. Benefits include access to training programs, international projects, sport subscriptions, private healthcare, and flexible working arrangements.

You will be expected to apply project delivery methodologies, tools, techniques, and processes to ensure timely and cost-effective service delivery. Requirements include the ability to identify and manage opportunities, coordinate service delivery activities, and ensure compliance with deadlines and expected service levels.