Polish speaking IT Support Specialist

Work model : Onsite, Budapest, Hungary

Compensation : Base salary

What You'll Do

Serve as the primary contact for IT incidents and service requests via phone, chat, email, and portal.

Log, track, and resolve cases in the ITSM tool (e.g., ServiceNow, BMC Remedy).

Coordinate with internal teams to ensure timely and effective issue resolution.

Take ownership of user issues, monitor progress, and communicate updates until closure.

Maintain high standards of professionalism and customer satisfaction.

Contribute to process improvement and service optimization initiatives.

What You Bring

Language skills :  Professionally fluent Polish (C1) + proficient English (B2+).

Experience : 1-3 years in IT Service Desk, Application Support, or Technical Support (L1-L2).

Education : Bachelors in IT, Computer Science, or equivalent experience.

Familiarity with ITSM tools (ServiceNow, BMC Remedy, HPSM, or CA Service Desk).

Knowledge of IT concepts such as SDLC, OS, and database fundamentals.

Certifications like ITIL Foundation or MCSE are a plus.

Strong problem-solving, communication, and multitasking abilities.

A proactive, customer-focused mindset with a passion for continuous improvement.

Why You'll Love Working Here

A professional, collaborative, and multicultural workplace.

Opportunity to enhance your IT skills in an international environment.

Stable, full-time role with a competitive base salary.

Supportive team culture focused on learning and excellence.