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German-Speaking Quality Assurance Specialist
transcosmos (TCIS)Budapest, Budapest, HU13 órája
Állás típusa
- Quick Apply
Munkaköri leírásAt least High school diploma or equivalent, College level preferred; Excellent written and verbal communication; Previous experience in BPO and Customer Service and / or technical account; Good attention to details. To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning; Competitive salary; Cafeteria; Team building and free time activities; Modern office environment.
Empower Excellence. Inspire Growth. Deliver with Purpose.
Every interaction is an opportunity to elevate the customer experience. By staying sharp, supportive, and solution-focused, you’re not just checking boxes — you’re building trust, inspiring growth, and shaping excellence. Keep leading with clarity, empathy, and purpose — because quality isn’t a task, it’s a mindset.
Tasks & Responsibilities :
- Evaluate call, chat, and email interactions by assessing agents' use of scripts, product knowledge, service effectiveness, greetings, speech clarity, active listening, professional etiquette, objection handling, efficiency, and courteous call closures;
- Support the development of contact centre agents by delivering coaching, training, and guidance in collaboration with the Team Leader;
- Analyse quality and performance data to identify trends and recommend actionable improvements;
- Manage quality assurance activities, including monitoring communications, conducting evaluations, and ensuring calibration consistency;
- Provide feedback to leadership through contact reviews and participation in support sessions;
- Ensure the team stays informed about current processes, procedures, and technical documentation relevant to the department.
Requirements
Benefits
Hozzon létre álláshirdetést erre a keresésre
Assurance Specialist • Budapest, Budapest, HU