Support Engineer @ Flexion Mobile Plc Magyarországi Fióktelepe

About the Role

As a Support Engineer at Flexion Mobile you will be part of our highly efficient and collaborative Support Agile team where you will be facilitating, coordinating, and optimizing technical troubleshooting while keeping other support coordinators, and external parties up to date and maintaining, building a state of the art knowledge base and effective procedures. You will be responsible for responding and resolving the technical support requests and service tickets. It is a part of the job to identify, diagnose and rectify any issues in Flexion's services, and applications. You will also be responsible for developing internal tools used for troubleshooting, diagnosing, and game fixing.

About Flexion

Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London headquartered gaming startups.

We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends!

We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers.

If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you.

Benefits

• Eligibility for study support and trainings
• Eligibility for Private Medical Insurance
• Regular company events, outings
• Travelling opportunity
• Hybrid or Remote working
• Company Share Option Scheme

Company Values

We encourage you to apply now with your English CV for immediate consideration. We look forward to reviewing your application!

Essential Skills and Requirements

Desirable but not Essential Skills and Experiences

About You

About the Role

As a Support Engineer at Flexion Mobile you will be part of our highly efficient and collaborative Support Agile team where you will be facilitating, coordinating, and optimizing technical troubleshooting while keeping other support coordinators, and external parties up to date and maintaining, building a state of the art knowledge base and effective procedures. You will be responsible for responding and resolving the technical support requests and service tickets. It is a part of the job to identify, diagnose and rectify any issues in Flexion's services, and applications. You will also be responsible for developing internal tools used for troubleshooting, diagnosing, and game fixing.

About Flexion

Flexion Mobile is a leader in one of the fastest and biggest sectors of entertainment - mobile games! We went public on Nasdaq in Stockholm in 2018 and since then we have been picked by Prolific London to be in the top 5 most valuable London headquartered gaming startups.

We are a dynamic and experienced team in London and Budapest who have set ourselves the goal to improve and change the mobile games industry forever. Game developers and distribution channels are our best friends!

We help them generate more revenue from games by expanding reach and distribution. At the core of our business is our patented technology which helps us deliver unique services to game developers.

If you are looking for an exciting challenge in a fast growing but still small and agile company - Flexion is the company for you.

Benefits

Company Values

We encourage you to apply now with your English CV for immediate consideration. We look forward to reviewing your application!

,[Investigate the problems and recommend effective remedies for the prevention of problems, Offer reactive and proactive support, Assist with troubleshooting technical issues, Cooperate with other cross-functional teams to ensure support items are delivered at the best quality in the shortest time, Maintain and develop an internal knowledgebase, Interact with external developers / stakeholders if needed, Lead improvements with our troubleshooting tools and processes, Contribute effectively in decision-making meetings with other managers and team leads by defining and shaping support methodology, ensuring alignment between support, product, development and other cross-functional teams, building trust in high pressure / fire-drill situations, Proactively and independently apply critical thinking to boost overall efficiency, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team] Requirements : Java, SQL, Software Development Life Cycle, Test-driven development, Testing, Developing products Additionally : Private healthcare, Small teams, International projects, Free coffee, Free snacks, Free beverages, Mobile phone, Free parking, In-house trainings, Modern office, Startup atmosphere, No dress code.