Evidence Collection Agent Student

Purpose of the position :

Supporting the work of the Customer Experience Department, the Evidence Collection Agent will get an insider view into the everyday operations of an airline, and will play a key role in following up and evaluating all operational disruptions (significant delays or cancellations) in terms of their background and root causes. In accordance with the relevant regulations, the agents will need to check and collect, then save the related documents and reports as pieces of proof, to establish an up-to-date evidence database. The Agent will need to support Wizz Air Customer Experience and the Legal Department with additional information collection on an ad hoc basis.

The agents will receive a full training in the usage of the related systems, and to understand the relevant operational and legal background, to ensure all necessary knowledge is acquired before they can start working. When operations are running normal with no disruptions, the agents will need to support with general administrative and information collection tasks.

Responsibilities :

• Investigation and follow up in case of flight disruptions, initial evaluation of extraordinary circumstances, based on EU261 regulations.
• Cooperating with other departments in order to understand the full background of disruption events
• Building up folders per each and all disruption cases with all kinds of records, telephone or other communications, SITA, e-mail or other messages and all evidences about disrupted passengers, aircraft and crew management
• Assisting Customer Experience, Contact Centres and the Legal Department with additional information provision about disruptions in the past
• Acting as first point of contact and representing Wizz Air in official proceedings including mediatory board hearings
• Communication with contracted ground handling companies or airports to request additional information about disruptions, when needed
• On time monitoring of operational messages in cooperation with Disruption Control Center Agents
• General administration and reporting duties

Requirements :

If you would like to join the dynamic team of Wizz Air, please apply here and attach your CV in English.

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.