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Technical Services Expert

Technical Services Expert

Diepeveen and partnersBudapest
Több mint 30 napja
Állás típusa
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About Our Client : Our Client is an international services company with a long and stable background. They are now looking for a dedicated and skilled 🌟 Technical Services Expert 🌟 to join their Hungarian entity.

Location : Budapest

Key Responsibilities :

  • Conduct evaluations of new products and manage all responsibilities and regulations related to legal sales aspects (warranty, certifications, government approvals).
  • Resolve technical issues and provide support akin to a product / technology manager.
  • Assist Service Partners and Direct customers by identifying their support needs to ensure high standards of service delivery.
  • Create and distribute technical documentation and service information.
  • Offer technical support by identifying, investigating, reporting, and resolving complex technical inquiries and issues.
  • Determine the training needs of Service Providers; develop, organize, and deliver product training courses to meet these needs.
  • Identify, investigate, report, and resolve technical problems in direct service operations.
  • Monitor the performance of Service Partners and Direct Service, ensuring the quality of repairs to maintain excellent customer service.
  • Collaborate with the Sales department to identify the support requirements of Service Partners.
  • Work with Product Planning to ensure product support and development.
  • Maintain the direct service contract database and handle monthly data entry for invoicing.

Qualifications / Experience :

  • Minimum 5 years of experience in a similar or related industry.
  • Relevant technical qualifications.
  • Strong technical understanding of the product range.
  • Good presentation skills.
  • Proficiency in MS Office.
  • Sufficient English communication skills+ Hungarian is a must

    • Skills / Behaviors :

  • Team player with good interpersonal skills.
  • Effective planning and organizational abilities.
  • Calm and diplomatic approach.
  • Analytical problem-solving skills.
  • Strong oral and written communication skills.
  • Willingness to travel.

    • What Our Client Offers :

  • Opportunity to work with high-quality and innovative products.
  • Family-like atmosphere.
  • Supportive culture.
  • Competitive package, including a company car.

    • If you are passionate about technical support and eager to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity! 🚀

    Hozzon létre álláshirdetést erre a keresésre

    Technical • Budapest