Talent.com
Ez az állásajánlat nem elérhető az országodban.
Operation Manager

Operation Manager

transcosmos (TCIS)Debrecen, Hajdú-Bihar, HU
Több mint 30 napja
Állás típusa
  • Quick Apply
Munkaköri leírás

Become Our Next Operations Manager!

Job summary

The Operations Manager is responsible for leading, developing, and managing a group of Managers to ensure the successful delivery of services across multiple customer accounts. This role plays a critical part in aligning service strategy with business objectives, ensuring consistent operational performance, driving improvements, and maintaining high standards of customer satisfaction.

You will act as a key bridge between customer needs, internal teams, and senior leadership—ensuring each service engagement is managed with operational excellence, people engagement, and measurable impact. The Operations Manager will also play a pivotal role in mentoring, developing processes, overseeing escalations, and supporting strategic initiatives.

Location : Hungary (Remote / Hybrid options available)

Employment type : Full-time

Key Tasks and Responsibilities

  • Provide leadership and oversight to the team, ensuring they are equipped, supported, and empowered to meet or exceed service expectations.
  • Drive delivery excellence across all assigned services in alignment with contractual obligations, KPIs, and SLAs.
  • Support in service scoping, onboarding, performance reviews, and customer engagement planning.
  • Act as escalation point for service-related issues, ensuring timely and effective resolution.
  • Collaborate with cross-functional teams (e.g., Training, Quality, IT, HR) to optimize service delivery frameworks.
  • Monitor service metrics across accounts and drive performance improvement initiatives.
  • Develop and standardize operational processes, reporting tools, and best practices across services.
  • Ensure consistency in service documentation, SOPs, and knowledge management across accounts.
  • Lead by example to promote a culture of customer centricity, accountability, and continuous improvement.
  • Foster strong customer relationships and maintain alignment between service outcomes and customer goals.

Requirements

What We’re Looking For

Requirements :

  • Puts customers first and takes pride in delivering exceptional service
  • Has outstanding communication skills in English – both written and spoken – and can adapt across all levels of the business
  • Knows how to inspire, guide, and energize a team to achieve top-notch service delivery
  • Builds trust and earns respect from colleagues, customers, and leadership alike
  • Thrives in a fast-paced, dynamic environment and handles multiple priorities like a pro
  • Is highly organized and knows how to stay on top of complex tasks
  • Manages time efficiently and meets deadlines with ease
  • Is a natural problem-solver who doesn’t back down from a challenge
  • Has a sharp eye for detail and a commitment to quality in everything they do

    • Technical skills :

  • Excellent Knowledge of Microsoft Office products
  • Previous experience with a CRM tool (e.g. Salesforce, Zendesk, AWS, Microsoft Dynamics…)

    • Behavioral :

  • Strategic thinker with a results-driven mindset
  • Excellent time management and organizational skills
  • Clear, confident communicator and natural team motivator
  • Collaborative leadership style and proactive problem-solver
  • Comfortable multitasking in a fast-paced, dynamic environment
  • Strong attention to detail and commitment to quality
  • Able to delegate effectively and empower others

    • Qualifications [EDUCATION and / or EXPERIENCE]

  • 5+ years of experience in service delivery, customer operations, or BPO
  • 3+ years in a leadership or people management role
  • Bachelor's degree in Business, Operations, or related field (or equivalent work experience)
  • Strong track record of managing cross-functional teams and customer-facing projects

    • Languages

  • Excellent communication skills (Speech, Written, Reading, Comprehension) with the ability to communicate professionally and confidently in English at all levels.

    • Benefits

    Why Join Us?

    Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

  • To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment

    • Send us your CV and join the Transcosmos family!

    Hozzon létre álláshirdetést erre a keresésre

    Manager Manager • Debrecen, Hajdú-Bihar, HU