Operation Manager

Become Our Next Operations Manager!

Job summary

The Operations Manager is responsible for leading, developing, and managing a group of Managers to ensure the successful delivery of services across multiple customer accounts. This role plays a critical part in aligning service strategy with business objectives, ensuring consistent operational performance, driving improvements, and maintaining high standards of customer satisfaction.

You will act as a key bridge between customer needs, internal teams, and senior leadership—ensuring each service engagement is managed with operational excellence, people engagement, and measurable impact. The Operations Manager will also play a pivotal role in mentoring, developing processes, overseeing escalations, and supporting strategic initiatives.

Location : Hungary (Remote / Hybrid options available)

Employment type : Full-time

Key Tasks and Responsibilities

• Provide leadership and oversight to the team, ensuring they are equipped, supported, and empowered to meet or exceed service expectations.
• Drive delivery excellence across all assigned services in alignment with contractual obligations, KPIs, and SLAs.
• Support in service scoping, onboarding, performance reviews, and customer engagement planning.
• Act as escalation point for service-related issues, ensuring timely and effective resolution.
• Collaborate with cross-functional teams (e.g., Training, Quality, IT, HR) to optimize service delivery frameworks.
• Monitor service metrics across accounts and drive performance improvement initiatives.
• Develop and standardize operational processes, reporting tools, and best practices across services.
• Ensure consistency in service documentation, SOPs, and knowledge management across accounts.
• Lead by example to promote a culture of customer centricity, accountability, and continuous improvement.
• Foster strong customer relationships and maintain alignment between service outcomes and customer goals.

Requirements

What We’re Looking For

Requirements :

Technical skills :

Behavioral :

Qualifications [EDUCATION and / or EXPERIENCE]

Languages

Benefits

Why Join Us?

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

Send us your CV and join the Transcosmos family!