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Operations Manager- Global Service Coordination
ComputacenterBudapest, HU6 napja
Munkaköri leírásPeople Management for several teams with team lead structure Ensuring a communication to our employees based on our CC principals Frequent performance review with the employees and setup actions if needed Hiring people, ensuring onboarding, training and follow the leaver process Create a positive and high-performance atmosphere in your teams Perception of a role model function in being trustworthy, productive and positive Active talent management. Responsible for the strategy of the sub-division in line with FLS key strategies as well as corporate objectives Assumption of responsibility and participation in initiatives and projects for the further development of the organisation and the achievement of corporate objectives Establish and maintain contacts with internal and external contacts and create a resilient network to other management positions Supporting of transitions and changes in FLS. You have minimum of 5 years of experience in Managed Service operations You have proven experience in managing teams with a line manager substructure You have strong analytical skills and KPI-oriented management You have in-depth understanding of IT service delivery and processes You have experience in active participation in Transition and Transformation projects You have ability to view changes as opportunities rather than risks You have strong character with excellent people skills – assertive, confident, and diplomatic You have exceptional assertiveness, confident demeanour, and negotiation skill You have critical human relations skills, including the ability to inspire, motivate, develop others, and create a positive working environment You have adaptive thinking for variable situations requiring analytical, interpretative, evaluative, and constructive thinking; decision-making You have ability to work under pressure and make confident, rational decision You are fluent in English You are willing to travel within Europe (maximum 1-2 months) German skills are an advantage. Trainings & talent programmes Language courses Work in a fun and diverse atmosphere Career opportunity within an international team Possibility for personal development Hybrid working model (Mixed office and home-office schedule) Be part of a winning team with a clear purpose and a strategic plan in place Medicare private health care package and cafeteria benefits (yearly gross 480 000 HUF and after the first year spent within the company, it grows to gross 750 000 HUF).
Location : Hungary - Budapest | Job-ID : 214249 | Contract type : Standard | Business Unit : Customer Success & Service Delivery
Your future tasks will be...
Operations Manager is a role responsible for overseeing various teams at one or multiple locations. The primary task of this role is to ensure that all operational processes within the area of responsibility are as effective as possible and to continuously strive for improvement to ensure maximum effectiveness and efficiency in the future. This role has a significant interface with Group Managers, respective management teams, and various account stakeholders. It is expected that the individual convincingly represents the benefits of the associated organization and area of responsibility, leveraging the cultural diversity and strengths of the teams to achieve departmental goals.
Operational :
- Managing different teams location independently
- Understanding the delivered services (what), the processes (how) and results (gaps)
- Ensuring the contractual agreed services and KPI based quality in your organisation
- Managing the team, measure the quality and efficiency based on KPIs
- Constant striving for process improvements to improve 'cost to serve'
- Ensure all processes, documents and SOPs related to the organissation are reviewed frequently
- Active P&L management for the managed cost centres.
Leadership :
Strategy :
You are the ideal candidate if...
What can we offer to you...
As a future member of CC family in the department of Global Service Coordination you will have the opportunity to :
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