Sales Support Representative - Dutch Speaker

Description

Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.The Service Sales Support Representative is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes. Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. Main Responsibilities :

• Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations sent to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks / queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Proactively contacting customers based on generated Leads to increase service revenue of Eaton
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he / she is responsible for
• Service maintenance contract management and upsell focus to capture new business opportunities

Requirements

Fluent level of Dutch language skillsSales or order management experience preferably on electrical / IT / telecommunications is a plusTechnical sales aptitude and analytical skillsMarket, Industry, Channel and Competitive Knowledge.Salesforce knowledge is a plusNegotiation and consultative selling skills.Excellent Communication and Interpersonal Skills (Written and Verbal).Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).Teamwork, networking and continuous learning skills.Adapting and driving change and process improvements.Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting

Offer

Wide range of Employee Benefits : Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)Employee Wellbeing Support : Access comprehensive support programs designed to enhance your overall wellbeingFamily Friendly : Enjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career Development : We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coachingDog-Friendly : Bring your furry friend to work in our dog-friendly officeDedicated Spaces : Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga Sessions : Participate in regular yoga sessions to stay fit and relaxedSocial Responsibility : Join a socially responsible organization committed to making a positive impactEmployee Appreciation Day : Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions