Costumer Service Specialist (Turkish) @ Manuvia Expert Recruitment

We are looking for you for a multicultural office of an international trading company in Budapest as a Customer Service Specialist  with  fluent Turkish and English language skills, accuracy, and a solutions-driven mindset.

• 1+ years of customer service / logistics / account management experience in an international company.
• Fluent English and Turkish, with excellent communication skills.
• Knowledge of Excel, SAP
• Proactive, independent, and solution-oriented mindset.

We are looking for you for a multicultural office of an international trading company in Budapest as a Customer Service Specialist  with  fluent Turkish and English language skills, accuracy, and a solutions-driven mindset.

Make service interactions as effortless as possible reducing the effort required of customers., Own customer issues from start to finish, Listen to and understand individual customer needs , Deliver fast and easy service and this “first time right”, Guide customers to a solution, Anticipate and resolve additional potential problems, Proactive communication with all stakeholders, Manage operational interactions between sales and adjacent departments, Manage the inquiry to invoice process (including but not limited to stocks, logistics, credit, overdue, complaints) and the corresponding daily customer communication with our partner, Optimize business margin contribution throughout inquiry to cash cycle, Gain knowledge of customer business and document insights in CRM, Maintain all relevant customer-related master data , Proactively develop relationship with customers through compentence framework, Support external sales in developing new business, that find their basis in all of Sappi’s value elements, not only service solutions, Actively evaluate and turn opportunities into business, Create, update and follow up on new business information in CRM] Requirements : Additionally : Cafeteria, Mobile phone.