Site Payment Lead II

When our values align, there's no limit to what we can achieve.

Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values,

This role can be either anywhere in either , or

As the Site Payment Lead you would be responsible for coordinating with team members and their activities across studies, liaising with the project teams to ensure setup and site payments are effectively managed; and is accountable for the management of payments for the assigned studies. This includes the accountability for payment setup and modifications within the investigator payment system for expenses aligned to budget templates.

You will work independently and will show an elevated level of ownership assisting the project team project planning, decision making process and timely payments to investigator sites. As a dedicated team member, you will provide excellent proactive support across projects and tasks as assigned with supervision, identifying risks, their impact, and potential resolutions.

Key Accountabilities :

Be the accountable Lead for Site Payment Office related queries on assigned studies and point of contact for project teams.

Proactively and effectively solves customer problems, and accepts responsibility for actions

Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Investigator Payment Office team members to obtain additional information required to perform tasks, when applicable

Participate as the Lead representative of the Site Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing

Lead and follow-up on audits / inspections

Knowledge of clinical trial pricing / budgeting tools and how to reflect operational changes within the tools

Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures

Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses)

In depth understanding of the set-up and payment process; including ability to analyze agreements

Collection of information from all teams / systems / tools wherever needed on a timely and proactive basis

Analyze and present data to various stakeholders

Trains team members within the Site Payment Office

Discover and implement opportunities for process efficiencies

Keeps internal and external team members aware of site payment status and issues

Accurately authorize study setups before starting payments

Resolve escalated second line helpdesk issues for assigned portfolio

Assist in the preparation of project status reports as needed

Works with IFA and project team to ensure appropriate funding prior to administering payments

Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies

Compliance with the Investigator payment timelines as per the contractual terms

Resolve payment discrepancies to ensure accurate processing of payments

Provide payments reports for assigned projects to customers as requested

Education :

Minimum bachelor’s degree or equivalent degree

Skills :

Strong interpersonal, verbal, and written communication skills in English for non-native English speakers

Ability to make decisions and advise other staff even in ambiguous situations

Ability to conduct root cause analysis in problem solving and process development.

Strong customer focus, ability to interact professionally

Patient, Quality and Client focused approach to work

Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

Expert in using MS Excel for spreadsheet analysis

Strong proficiency in use of MS Outlook, Teams, PowerPoint, and Word

Analytical mind with strong attention to detail

Commitment to high quality work and consistent performance

Comfortable with working in a decentralized matrix environment and being a conversant team player

Delivers standard / typical work deliverables without issues

Thoroughly understands fundamentals of CRO industry and how Site Payments influence in the organization

Knowledge and Experience :

Strong experience is preferred within a Clinical Research Organization; Business; Finance / Accounting; or other comparable experience.

In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and for your hard work you will be rewarded with a competitive base salary and a benefits package including holiday as well as other benefits that you would expect with a top company in the CRO Industry.