Client CTO - Field and Frontline services Innovation

What success looks like in this role :

The Client CTO is an IT Enterprise Architect, CTO and technology / Business value evangelist who has overall responsibility for the technology program on leading Unisys accounts and for assisting the sales and Client Executive and operational teams in delivering the contracted services. Primarily focused on expanding our portfolio footprint by creating compelling solutions, for full ITO (C&I and DWS), Cyber Security and Social Collaboration based on our portfolio and the Client requirements. In addition owning the strategy and Innovation program for the account.

The PLS CTO position requires a higher focus and expertise in the areas of field services, frontline services and in private label services type businesses. The CTO will be responsible for both driving individual PLS client strategies and also the overall PLS services Unisys roadmap. The CTO will provide thought leadership and be able to articulate an apply industry trends / areas of focus and also provide insights on how the future will / should look

Working as a trusted advisor to the customers in respect of our scope of contracted services, providing insight and guidance on future innovations and technical roadmaps. The individual is responsible for transforming our processes, people, technology and culture, focused on the quality of client experience at all levels, and acts as a true client advocate, ensuring the client’s voice is heard in all functions and activities, and that this influences Unisys’ priorities and behaviors.

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You will be successful in this role if you have :

• Manage, use and maintain IT / technology architecture models and create a client specific strategy and innovation roadmaps
• As Client CTO, you serve as a trusted advisor to the customer in technology related matters.
• Work in partnership with the client executive and operational teams to identify new opportunities to expand our portfolio of contracted services.
• Drive internal offering & capability development to meet client needs. Provide feedback and input whilst working with our portfolio and capability units.
• Identify, evaluate, and recommend Proof of Concepts, Proof of Value and other solutions that contribute towards building a business case for the customer in respect of new, enhanced or different technologies that would serve its purposes better.
• Prepare and deliver technical presentations and demonstrations
• Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry.
• Provide technical direction to delivery on key projects. Maintain and establish strong partnership with all IT operational teams.
• Work with broader Unisys presales function to develop, shape and ultimately propose new solutions and opportunities for the customer environment.

Innovation & Leadership

Client relationship

Projects & Change Management

Qualifications

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.