Portuguese Speaking First Line Analyst

Location : Hungary - Budapest | Job-ID : 45342 | Contract type : Standard | Business Unit : Service Desk

Your future tasks will be…

First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.

On a daily basis :

Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe

Resolving IT issues of our partners which can occur during the course of office work

Documentation and logging of calls on the ticketing tool

Delegation of problems which cannot be resolved on first level to the competent teams

Maintaining and improving customer satisfaction level

You are the ideal candidate if...

You have i fluency in Portuguese and English. Having any additional European language knowledge is an advantage.

You have affinity to resolve IT related issues

You use computers daily, have knowledge of Windows 7, 8, 10 and / or other operating systems, MS Office tools

You have logical thinking and solving problems fast and resourcefully is not a problem for you

You have outstanding communication skills and customer focused mind-set

You have the ability to do multitasking

You enjoy working in a team

What can we offer to you?

As a future member of CC family in the IT Service Desk department you will have the opportunity to :

• Use and improve your language knowledge
• Participate in trainings and talent programmes
• Go through a professional and personal development
• Work in a fun and diverse atmosphere
• Have a stable workplace with flexible scheduling
• Medicare private health care package and cafeteria benefits (yearly gross 480000 HUF and after the first year spent within the company, it grows to gross 750000 HUF).