Location : Hungary - Budapest | Job-ID : 45342 | Contract type : Standard | Business Unit : Service Desk
Your future tasks will be…
First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.
On a daily basis :
Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level
You are the ideal candidate if...
You have i fluency in Portuguese and English. Having any additional European language knowledge is an advantage.
You have affinity to resolve IT related issues
You use computers daily, have knowledge of Windows 7, 8, 10 and / or other operating systems, MS Office tools
You have logical thinking and solving problems fast and resourcefully is not a problem for you
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team
What can we offer to you?
As a future member of CC family in the IT Service Desk department you will have the opportunity to :
Speaking Analyst • Budapest, HU