We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
DUTIES AND RESPONSIBILITIES :
- Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
- Maintain strong technical knowledge of client's products and services to offer accurate support
- Consult product manuals and internal resources to provide appropriate solutions to customer queries
- Identify situations that require escalation and transfer them to the relevant department or senior staff member
- Accurately log all customer interactions in line with company procedures
- Manage and update all relevant administrative tasks and records
- Handle customer correspondence as required, ensuring all communication is clear and well-documented
- Organize daily workflow and data input to ensure information accuracy and completeness
- Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.
REQUIREMENTS :
Native / fluent in Polish both verbal and written. Good command in English (minimum B2 level)High school diploma or an equivalentPrior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environmentGood organizational and time-management skillsConfident typing skills with a minimum speed of 20 words per minuteBasic proficiency in Microsoft Word and ExcelExcellent verbal and written communication skillsAbility to stay calm and composed under pressure or in challenging situationsSelf-motivated, capable of working independently, and confident in making decisions when necessaryWillingness to escalate complex queries appropriately and collaborate with the wider team.OFFER :
Competitive salary and performance-based incentivesComprehensive health, dental, and vision insuranceOpportunities for professional growth and career development within a global technology leaderMeal allowanceRelocation supportA collaborative and supportive team environmentGenerous paid time off and holiday scheduleEmployee discountsAnd many others!!!