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Polish Customer Support

Polish Customer Support

PlanetJobsBudapest
3 days ago
Job type
  • Quick Apply
Job description

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES :

  • Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
  • Maintain strong technical knowledge of client's products and services to offer accurate support
  • Consult product manuals and internal resources to provide appropriate solutions to customer queries
  • Identify situations that require escalation and transfer them to the relevant department or senior staff member
  • Accurately log all customer interactions in line with company procedures
  • Manage and update all relevant administrative tasks and records
  • Handle customer correspondence as required, ensuring all communication is clear and well-documented
  • Organize daily workflow and data input to ensure information accuracy and completeness
  • Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.

REQUIREMENTS :

  • Native / fluent in Polish both verbal and written. Good command in English (minimum B2 level)
  • High school diploma or an equivalent
  • Prior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environment
  • Good organizational and time-management skills
  • Confident typing skills with a minimum speed of 20 words per minute
  • Basic proficiency in Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Ability to stay calm and composed under pressure or in challenging situations
  • Self-motivated, capable of working independently, and confident in making decisions when necessary
  • Willingness to escalate complex queries appropriately and collaborate with the wider team.
  • OFFER :

  • Competitive salary and performance-based incentives
  • Comprehensive health, dental, and vision insurance
  • Opportunities for professional growth and career development within a global technology leader
  • Meal allowance
  • Relocation support
  • A collaborative and supportive team environment
  • Generous paid time off and holiday schedule
  • Employee discounts
  • And many others!!!
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    Customer Support • Budapest