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Customer and Colleague Engagement - Business Partnering and Change Lead

Customer and Colleague Engagement - Business Partnering and Change Lead

Tesco HungaryBudapeszt, TBS-Budapest
Több mint 30 napja
Munkaköri leírás

Tesco Hungary

  • TBS-Budapest
  • Apply by 04-Jun-2025 What is in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with :

  • Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
  • Annual private healthcare package
  • Performance-based annual bonus
  • Minimum of 25 paid leave days per year
  • Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
  • Solid Business Background with more than 100 proud years of company history
  • We are a Great Team and we are not fond of any formalities here
  • Modern Office with great location (. : free parking)
  • Flexible Working policy (. : home-office)
  • Relocation Bonus when permanently moving to Hungary
  • Language Allowance - included in the indicated salary

    • Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

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    You will be responsible for

  • Be the first point of contact towards stakeholders and represent the Customer and Colleague Engagement Centre
  • Be the owner of the business area related continuous improvement plan
  • Analyse, understand and surface back to the business the drivers of contact and the things that erode the customer or colleague experience
  • Own the business area specific yearly forecast and work together with the resource planners to prepare the operation for the upcoming changes
  • Come up with improvement ideas and drive changes to deliverValue for the businessIncreased customer and colleague satisfactionEfficiencyWorkload reduction
  • Implement and maintain the service management framework

    • You will need

  • Secondary or higher education
  • 2-3 years professional experience
  • Advanced Czech or Slovak language knowledge
  • Advanced level English knowledge
  • Nice to have Hungarian language
  • MS Office
  • Managing and implementing change, CI
  • Critical thinking and strong problem-solving skills,
  • Analytical skills
  • Programme Management level planning and organizing

    • LI-ES1

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    About us

    We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields : finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.

    Hozzon létre álláshirdetést erre a keresésre

    Colleague Engagement • Budapeszt, TBS-Budapest