Workplace Remote Support Specialist (f / m / div)

Be part of our newly established IT Department at Infineon Technologies' Budapest office, a key hub for our global competence center in IT infrastructure, integration, and security. As a skilled Support Specialist, you will play a key role in providing technical support to our users, ensuring seamless user experiences and delivering exceptional customer service.We are seeking a 2nd level Support Specialist to join our IT Department in Budapest. In this role, you will be responsible for strengthening our Workplace Remote Support in Incident & Problem Management, providing technical support to our users, and ensuring seamless user experiences.

In your new role you will :

• Handle tickets proactively, prioritizing and troubleshooting issues, and conducting follow-up analyses and documentation
• Resolve complex problems as a 2nd level support specialist , communicating with 3rd level support as needed
• Collaborate with 3rd level support to drive continuous service improvement
• Assist with the rollout of clients and applications in various customer environments
• Participate in an individual induction phase to prepare for your new responsibilities, with regular feedback discussions and systematic planning to support your long-term success

You are a customer-focused and team-oriented individual with excellent communication skills, able to work effectively in a dynamic environment and provide top-notch support to our users. You are adaptable, flexible, and willing to learn and grow, with a strong passion for delivering exceptional customer service and a drive to achieve the best possible results.

You are best equipped for this task if you have :

Benefits