Team Leader

Our partner is looking for an experienced Team Leader to join their growing team in Budapest and take part in launching a new site while leading a high-performing customer support team. If you feel like this position is for you, apply now, with your English CV! Feladatok / Tasks Lead a frontline team supporting tech-savvy consumers across Europe Foster a high-performance, positive team culture Handle escalations, coaching, and daily team support Conduct team meetings, performance reviews, and 1 : 1s Ensure KPIs and SLAs are consistently met Monitor quality and drive improvements based on feedback Identify knowledge gaps and provide effective training Lead with transparency, empathy, and hands-on involvement Amit nyújtunk / Offer A pivotal role in building a brand-new Budapest site Cafeteria Paid training and professional onboarding Collaborative, respectful work culture Regular team-building and engagement events Stylish, centrally located office with excellent transport access