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Team Leader
transcosmos (TCIS)Budapest, Budapest, HU12 napja
Állás típusa
- Quick Apply
Munkaköri leírás2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment Strong people management skills — coaching, conflict resolution, and motivation Excellent English communication skills (written and spoken) Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery The ability to work flexibly on a shifting schedule, including weekends when needed Passionate about technology and innovation Able to turn feedback into action, fast Skilled at building team unity in a multicultural environment Someone who leads by example and isn’t afraid to get involved A key role in building out a new site from day one — your leadership will shape our success Competitive salary and benefits including cafeteria allowance Paid training and onboarding with expert support A collaborative, respectful, and open work culture Regular team events and engagement activities A modern, stylish office in the heart of Budapest with great transport links
Lead the future of customer support for cutting-edge consumer technology.
We’re expanding our operations in Budapest, and we’re looking for a driven and experienced Team Leader to join our growing leadership team. You’ll oversee a team supporting a global innovator in electric mobility and smart devices — think smart scooters, next-gen rideables, and connected lifestyle gear.
If you’re passionate about delivering outstanding service and have a knack for motivating teams, this is your opportunity to make your mark as we launch a brand-new location.
Requirements
Your Mission
- Guide and support a frontline team providing service to tech-savvy consumers across Europe
- Foster a positive, high-performance team culture where people feel empowered and connected
- Serve as the first line of support for escalations, customer concerns, and coaching needs
- Lead team huddles, performance reviews, and 1 : 1s to keep engagement and quality high
- Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
- Monitor quality trends and drive process improvements based on real-time feedback
- Identify knowledge gaps and deliver structured, impactful training
Build trust through clear communication, empathy, and hands-on leadership
What You Bring
You’ll Excel If You’re :
Benefits
What we offer :
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Team Leader • Budapest, Budapest, HU