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Senior Customer Solution Advisor for Business AI in CEE

SAPBudapest, HU

Több mint 30 napja

Munkaköri leírás

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Senior Customer Solution Advisor for Business AI in CEE is part of CEE Market Development and Advisory leadership team as well as of the Global AI Incubation Team, focused on customer-facing activities that build Business AI pipeline and adoption.

The focus of this role will be to collaborate with the Business AI regional teams as well as with key stakeholders of the CEE countries to :

Design and execute strategic AI programs, such as the Business AI Jumpstart Discovery Workshops initiative to scale across CEE
Reinforce regional GTM planning as a commercial & solutions coach to the sales teams
Build and manage a community of AI advocates across different internal organizations and CEE countries to create and scale market momentum - ensure that AI is positioned in every deal – and drive adoption with tangible outcomes
Undergird the success of AI adoption initiatives for SAP’s broad Business AI portfolio across lines of business and industries

You will leverage your deep expertise in AI and SAP solutions to deliver unprecedented value to key customers and support the entire sales cycle. Your role will be pivotal in identifying opportunities, providing customized solution demonstrations, and collaborating with the account team to ensure maximum customer satisfaction and adoption.

YOUR FUTURE ROLE

Customer and Partner Engagement :

Coordinate with sales, advisory and services teams to directly address AI-related customer demands and inquiries by creating a scalable approach across CEE

Drive strategic customer engagements through effective value executive first discoveries, storytelling and streamlined sales process execution

Support the AI discovery workshops by helping set up the program, conducting and subsequently facilitating workshops with follow-up.

Developing new methodologies and training programs around the Business AI customer & partner engagement process

Program Design and Execution :

Assist in the design and implementation of AI incubation programs in collaboration with regional teams & Business AI product teams

Gather and incorporate feedback from local teams and customers to improve AI programs and coordinate efforts with regional teams

Ensure consistent delivery and execution standards of AI programs across all CEE countries

Performance Tracking and Reporting :

Monitor and report on program performance against defined KPIs, including supporting pipeline progression, bookings and adoption metrics

Coordinate with sales, marketing and product development for cohesive performance tracking across Business AI

Thought Leadership and Enablement :

Serve as a face of AI technologies, trends, and best practices for select events in CEE

Stay current with AI advancements and contextualize these advancements for the SAP Business AI portfolio

Empower local teams through knowledge-sharing and execution support

Customer Success Initiatives :

Create lighthouse customer references through adoption initiatives

Maintain a direct feedback loop between regional leads, local stakeholders, marketing & product engineering

Empower the ecosystem to deliver on AI promises by directly supporting Business AI GTM activities

YOUR PROFILE

Experience :

Several years of experience in customer engagements or similar roles in cutting edge-technologies, including AI

Proven track record designing and coaching sales organizations towards measurable business outcomes

Experience engaging with customers and partners to drive AI & cloud software adoption

Existing familiarity with the SAP Business AI portfolio and strategy is a plus

Leadership Competencies :

Strong ability to lead and collaborate with cross-functional teams in customer facing situations

Excellent communication and presentation skills

A “working backwards” mindset with a focus on quantitative customer outcomes

Adaptability to operate gracefully in a dynamic AI market environment

Behavioral Competencies :

Strong ability to craft a network of influence in a matrixed organization

Proven familiarity with fast-paced GTM motions

Displays a high degree of initiative and a proactive approach to problem-solving

Education :

Bachelor’s Degree

Advanced Degree or MBA is preferred

Language Requirements :

Fluent in English

Additional language proficiency, is an asset on this regional role

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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Customer • Budapest, HU